#ticket-timeline-modal,.ticket-timeline-modal{position:fixed!important;top:0!important;left:0!important;right:0!important;bottom:0!important;background:rgb(0 0 0 / .7)!important;z-index:99999!important;display:none;align-items:center!important;justify-content:center!important;padding:20px!important;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px)}#ticket-timeline-modal.active,.ticket-timeline-modal.active{display:flex!important}#ticket-timeline-modal .ticket-timeline-modal-content,.ticket-timeline-modal .ticket-timeline-modal-content{background:var(--bg-secondary,#1a1a2e)!important;border-radius:16px!important;width:100%!important;max-width:520px!important;max-height:80vh!important;display:flex!important;flex-direction:column!important;box-shadow:0 25px 50px -12px rgb(0 0 0 / .5)!important;border:1px solid var(--border-color,rgb(255 255 255 / .1))!important;animation:ticketTimelineSlideIn 0.25s ease-out;margin:auto!important}@keyframes ticketTimelineSlideIn{from{opacity:0;transform:scale(.95) translateY(-10px)}to{opacity:1;transform:scale(1) translateY(0)}}#ticket-timeline-modal .timeline-pagination,.ticket-timeline-modal .timeline-pagination{padding:12px 20px;border-bottom:1px solid var(--border-color,rgb(255 255 255 / .1));flex-shrink:0}#ticket-timeline-modal .timeline-pagination-inner,.ticket-timeline-modal .timeline-pagination-inner{display:flex;align-items:center;justify-content:space-between;gap:12px}#ticket-timeline-modal .timeline-page-btn,.ticket-timeline-modal .timeline-page-btn{width:36px;height:36px;border-radius:10px;background:var(--bg-tertiary,rgb(255 255 255 / .05));border:1px solid var(--border-color,rgb(255 255 255 / .1));color:var(--text-primary,#fff);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all 0.2s ease;flex-shrink:0}#ticket-timeline-modal .timeline-page-btn:hover:not(.disabled),.ticket-timeline-modal .timeline-page-btn:hover:not(.disabled){background:var(--primary-color,#6366f1);border-color:var(--primary-color,#6366f1)}#ticket-timeline-modal .timeline-page-btn.disabled,.ticket-timeline-modal .timeline-page-btn.disabled{opacity:.3;cursor:not-allowed}#ticket-timeline-modal .timeline-page-info,.ticket-timeline-modal .timeline-page-info{flex:1;text-align:center;min-width:0}#ticket-timeline-modal .timeline-page-date,.ticket-timeline-modal .timeline-page-date{display:block;font-size:14px;font-weight:600;color:var(--text-primary,#fff);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}#ticket-timeline-modal .timeline-page-count,.ticket-timeline-modal .timeline-page-count{display:block;font-size:11px;color:var(--text-muted,#888);margin-top:2px}#ticket-timeline-modal .timeline-page-dots,.ticket-timeline-modal .timeline-page-dots{display:flex;align-items:center;justify-content:center;gap:6px;margin-top:10px}#ticket-timeline-modal .timeline-dot,.ticket-timeline-modal .timeline-dot{width:8px;height:8px;border-radius:50%;background:var(--border-color,rgb(255 255 255 / .2));border:none;cursor:pointer;transition:all 0.2s ease;padding:0}#ticket-timeline-modal .timeline-dot:hover,.ticket-timeline-modal .timeline-dot:hover{background:var(--text-muted,#888);transform:scale(1.3)}#ticket-timeline-modal .timeline-dot.active,.ticket-timeline-modal .timeline-dot.active{background:var(--primary-color,#6366f1);transform:scale(1.3);box-shadow:0 0 8px rgb(99 102 241 / .5)}#ticket-timeline-modal .timeline-dots-more,.ticket-timeline-modal .timeline-dots-more{font-size:10px;color:var(--text-muted,#888);margin-left:4px}#ticket-timeline-modal .modal-header,.ticket-timeline-modal .modal-header{display:flex!important;align-items:center!important;justify-content:space-between!important;padding:20px 24px!important;border-bottom:1px solid var(--border-color,rgb(255 255 255 / .1))!important;flex-shrink:0!important;flex-wrap:nowrap!important;background:transparent!important}#ticket-timeline-modal .modal-header h2,.ticket-timeline-modal .modal-header h2{margin:0!important;font-size:18px!important;font-weight:600!important;color:var(--text-primary,#fff)!important;display:flex!important;align-items:center!important;gap:10px!important;flex:none!important;min-width:auto!important;word-break:normal!important}#ticket-timeline-modal .modal-header h2::before,.ticket-timeline-modal .modal-header h2::before{content:'';display:inline-block;width:4px;height:20px;background:var(--primary-color,#6366f1);border-radius:2px}#ticket-timeline-modal .modal-close,.ticket-timeline-modal .modal-close{width:32px!important;height:32px!important;border-radius:8px!important;background:transparent!important;border:1px solid var(--border-color,rgb(255 255 255 / .1))!important;color:var(--text-muted,#888)!important;cursor:pointer!important;display:flex!important;align-items:center!important;justify-content:center!important;font-size:20px!important;line-height:1!important;transition:all 0.2s ease;padding:0!important}#ticket-timeline-modal .modal-close:hover,.ticket-timeline-modal .modal-close:hover{background:rgb(239 68 68 / .1)!important;border-color:rgb(239 68 68 / .3)!important;color:#ef4444!important}#ticket-timeline-modal .modal-body,.ticket-timeline-modal .modal-body{flex:1!important;overflow-y:auto!important;padding:0!important;background:transparent!important;max-height:none!important;border:none!important}#ticket-timeline-modal .ticket-timeline-container,.ticket-timeline-modal .ticket-timeline-container{padding:16px 24px!important;background:transparent!important;border:none!important}#ticket-timeline-modal .ticket-timeline-container .empty-text,.ticket-timeline-modal .ticket-timeline-container .empty-text{text-align:center;color:var(--text-muted,#888);padding:40px 20px;font-size:14px}#ticket-timeline-modal .ticket-timeline-day-separator,.ticket-timeline-modal .ticket-timeline-day-separator{display:flex;align-items:center;gap:16px;margin:20px 0 16px;padding:0}#ticket-timeline-modal .ticket-timeline-day-separator:first-child,.ticket-timeline-modal .ticket-timeline-day-separator:first-child{margin-top:0}#ticket-timeline-modal .ticket-timeline-day-separator-line,.ticket-timeline-modal .ticket-timeline-day-separator-line{flex:1;height:1px;background:linear-gradient(90deg,transparent 0%,var(--border-color,rgb(255 255 255 / .15)) 20%,var(--border-color,rgb(255 255 255 / .15)) 80%,transparent 100%)}#ticket-timeline-modal .ticket-timeline-day-separator-text,.ticket-timeline-modal .ticket-timeline-day-separator-text{font-size:12px;font-weight:600;color:var(--text-muted,#888);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;padding:6px 14px;background:var(--bg-tertiary,rgb(255 255 255 / .05));border-radius:20px;border:1px solid var(--border-color,rgb(255 255 255 / .1))}#ticket-timeline-modal .ticket-timeline-item,.ticket-timeline-modal .ticket-timeline-item{display:flex;gap:12px;padding:10px 0;position:relative}#ticket-timeline-modal .ticket-timeline-item:last-child,.ticket-timeline-modal .ticket-timeline-item:last-child{padding-bottom:0}#ticket-timeline-modal .ticket-timeline-time,.ticket-timeline-modal .ticket-timeline-time{flex-shrink:0;width:50px;text-align:center;padding-top:4px}#ticket-timeline-modal .ticket-timeline-hour,.ticket-timeline-modal .ticket-timeline-hour{display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:var(--text-muted,#888);font-variant-numeric:tabular-nums;background:var(--bg-tertiary,rgb(255 255 255 / .05));padding:4px 8px;border-radius:6px;border:1px solid var(--border-color,rgb(255 255 255 / .06))}#ticket-timeline-modal .ticket-timeline-content,.ticket-timeline-modal .ticket-timeline-content{flex:1;min-width:0;padding:0}#ticket-timeline-modal .ticket-timeline-description,.ticket-timeline-modal .ticket-timeline-description{font-size:14px;color:var(--text-primary,#fff);line-height:1.5;word-break:break-word}#ticket-timeline-modal .ticket-timeline-performer,.ticket-timeline-modal .ticket-timeline-performer{font-size:12px;color:var(--text-muted,#888);margin-top:6px;display:flex;align-items:center;gap:6px}#ticket-timeline-modal .ticket-timeline-performer::before,.ticket-timeline-modal .ticket-timeline-performer::before{content:'';display:inline-block;width:4px;height:4px;background:var(--text-muted,#888);border-radius:50%}#ticket-timeline-modal .ticket-timeline-status_changed .ticket-timeline-hour,.ticket-timeline-modal .ticket-timeline-status_changed .ticket-timeline-hour{background:rgb(99 102 241 / .15);border-color:rgb(99 102 241 / .3);color:#818cf8}#ticket-timeline-modal .ticket-timeline-assigned 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.ticket-timeline-hour{background:rgb(6 182 212 / .15);border-color:rgb(6 182 212 / .3);color:#22d3ee}#ticket-timeline-modal .modal-body::-webkit-scrollbar,.ticket-timeline-modal .modal-body::-webkit-scrollbar{width:6px}#ticket-timeline-modal .modal-body::-webkit-scrollbar-track,.ticket-timeline-modal .modal-body::-webkit-scrollbar-track{background:#fff0}#ticket-timeline-modal .modal-body::-webkit-scrollbar-thumb,.ticket-timeline-modal .modal-body::-webkit-scrollbar-thumb{background:var(--border-color,rgb(255 255 255 / .15));border-radius:3px}#ticket-timeline-modal .modal-body::-webkit-scrollbar-thumb:hover,.ticket-timeline-modal .modal-body::-webkit-scrollbar-thumb:hover{background:var(--text-muted,rgb(255 255 255 / .25))}.current-status-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;transition:all 0.2s ease}.current-status-badge::before{content:'';width:8px;height:8px;border-radius:50%;flex-shrink:0}.current-status-badge.status-new{background:rgb(59 130 246 / .15);color:#60a5fa;border:1px solid rgb(59 130 246 / .3)}.current-status-badge.status-new::before{background:#3b82f6;box-shadow:0 0 8px rgb(59 130 246 / .6);animation:statusPulse 2s infinite}.current-status-badge.status-open{background:rgb(34 197 94 / .15);color:#4ade80;border:1px solid rgb(34 197 94 / .3)}.current-status-badge.status-open::before{background:#22c55e;box-shadow:0 0 8px rgb(34 197 94 / .6);animation:statusPulse 2s infinite}.current-status-badge.status-resolved{background:rgb(168 85 247 / .15);color:#c084fc;border:1px solid rgb(168 85 247 / .3)}.current-status-badge.status-resolved::before{background:#a855f7}.current-status-badge.status-closed{background:rgb(107 114 128 / .15);color:#9ca3af;border:1px solid rgb(107 114 128 / 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50px -12px rgb(0 0 0 / .5);border:1px solid var(--border-color,rgb(255 255 255 / .1));animation:actionModalSlideIn 0.2s ease-out}@keyframes actionModalSlideIn{from{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.action-modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color,rgb(255 255 255 / .1))}.action-modal-header h3{margin:0;font-size:16px;font-weight:600;color:var(--text-primary,#fff)}.action-modal-close{width:28px;height:28px;border-radius:6px;background:#fff0;border:none;color:var(--text-muted,#888);cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:18px;transition:all 0.15s ease}.action-modal-close:hover{background:rgb(239 68 68 / .1);color:#ef4444}.action-modal-body{padding:8px}.agent-list,.status-list{display:flex;flex-direction:column;gap:4px}.agent-item,.status-item{display:flex;align-items:center;gap:12px;padding:12px 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h2{font-size:16px!important}#ticket-timeline-modal .timeline-pagination,.ticket-timeline-modal .timeline-pagination{padding:10px 16px}#ticket-timeline-modal .timeline-page-btn,.ticket-timeline-modal .timeline-page-btn{width:32px;height:32px}#ticket-timeline-modal .timeline-page-date,.ticket-timeline-modal .timeline-page-date{font-size:13px}#ticket-timeline-modal .ticket-timeline-container,.ticket-timeline-modal .ticket-timeline-container{padding:12px 16px!important}#ticket-timeline-modal .ticket-timeline-item,.ticket-timeline-modal .ticket-timeline-item{flex-direction:column;gap:8px}#ticket-timeline-modal .ticket-timeline-item:not(:last-child)::after,.ticket-timeline-modal .ticket-timeline-item:not(:last-child)::after{display:none}#ticket-timeline-modal .ticket-timeline-time,.ticket-timeline-modal .ticket-timeline-time{width:100%;text-align:left;display:flex;gap:8px;align-items:baseline}#ticket-timeline-modal .ticket-timeline-hour,.ticket-timeline-modal .ticket-timeline-hour{font-size:13px}#ticket-timeline-modal .ticket-timeline-date,.ticket-timeline-modal .ticket-timeline-date{margin-top:0}}